Refund policy
🔄 Returns, Refunds & Cancellation Policy
NutriK9Plus Group Inc.
Effective Date: August 1, 2026
At NutriK9Plus, the health and safety of pets, livestock, and our customers is our highest priority. Due to the nature of the products we sell, all sales are final.
Returns
NutriK9Plus does not accept returns on products once they have been purchased.
This policy applies to all in-store and online purchases, including, but not limited to:
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Pet food
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Livestock and farm feed
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Raw and frozen products
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Treats
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Supplements
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Bedding
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Litter
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Toys
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Equipment and accessories
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Clearance items
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Seasonal products
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Special-order products
If you believe you have received an incorrect, damaged, or defective product, please contact us within 24 hours of receiving your order.
NutriK9Plus reserves the sole discretion to determine whether a product qualifies for a replacement, exchange, store credit, partial refund, full refund, or return.
Refunds
As all sales are final, refunds are generally not provided.
If NutriK9Plus determines that a refund is appropriate due to an error on our part or another exceptional circumstance, the method of reimbursement—including a refund, store credit, exchange, or replacement—will be determined solely by NutriK9Plus.
Original shipping and delivery charges are non-refundable unless the error was made by NutriK9Plus.
Raw Food & Frozen Products
For food safety reasons, all sales of raw food, frozen products, and raw bones are final.
These products must be paid for in full prior to pickup or delivery.
Exchanges
NutriK9Plus does not accept exchanges.
Any exception will be made solely at the discretion of NutriK9Plus.
Order Cancellations
Orders Cancelled by NutriK9Plus
NutriK9Plus reserves the right to refuse, limit, or cancel any order at any time due to circumstances including, but not limited to:
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Inventory discrepancies
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Pricing errors
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Payment issues
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Suspected fraud
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Shipping limitations
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Operational requirements
Where payment has already been received, a full refund will be issued to the original method of payment.
Customer Cancellation Requests
Because many orders are processed immediately, cancellation requests cannot be guaranteed.
If an order has not yet been processed or prepared, NutriK9Plus may, at its sole discretion, approve a cancellation.
Once an order has been processed, prepared, packed, ordered from a supplier, shipped, or scheduled for delivery, it cannot be cancelled.
Special-Order Products
All special-order products are considered final sale.
Once a special-order product has been ordered from our supplier, it cannot be cancelled, returned, exchanged, or refunded.
Military Discount
NutriK9Plus is proud to support members of the Canadian Armed Forces, Veterans, and their families.
Our military discount is available in-store only and applies exclusively to regular-priced dry pet food (kibble).
The military discount does not apply to any other products or services, including, but not limited to:
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Raw and frozen food
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Treats
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Supplements
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Farm and livestock feed
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Bedding
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Litter
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Toys
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Accessories
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Equipment
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Special-order items
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Sale or clearance items
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Delivery fees
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Gift cards
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Services
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Any other product not classified as regular-priced dry pet food (kibble)
Eligibility requirements, discount amounts, and exclusions are subject to change or discontinuation at any time without prior notice.
NutriK9Plus reserves the right to verify eligibility for the military discount and may request valid proof of service or Veteran status at the time of purchase.
We sincerely thank all members of the Canadian Armed Forces, Veterans, and their families for their service and continued support.
Policy Updates
NutriK9Plus reserves the right to modify or update this policy at any time without prior notice. Changes become effective immediately upon being posted on our website.
For any questions regarding this policy, please contact us:
NutriK9Plus Group Inc.
📍 393-105 montée de la Source
Cantley, Québec J8V 0J2
📞 819-592-7387
