Shipping policy

📦 Shipping, Delivery & Store Policies

NutriK9Plus Group Inc.

Thank you for supporting our family-owned business. We appreciate every order and strive to provide reliable, friendly service. Please review the following policies before placing your order.

❄️ Raw & Frozen Products

To ensure product quality and food safety, raw food, frozen products, and frozen bones are not available for shipping under any circumstances.

These products are available exclusively through:

✔ Local Pickup

393-105 montée de la Source
Cantley, Québec J8V 0J2

🚚 Local Delivery

NutriK9Plus proudly offers local delivery throughout much of the Outaouais region, including (but not limited to):

Cantley
Gatineau
Chelsea
Wakefield
Rockhurst
Aylmer
Hull
Plateau
Limbour
Perkins
Quyon
Luskville
Pontiac
Duclos
Surrounding communities

Delivery availability depends on your location, order size, delivery requirements, route scheduling, and weather conditions.

Delivery fees apply and are calculated based on distance, order size, and delivery requirements.

Dedicated truck and trailer deliveries are billed at $150.00 per hour, unless otherwise agreed to in writing. A minimum delivery charge may apply.

If you are unsure whether we service your area, please contact us before placing your order.

🚜 Rural Delivery Notice

Many of our customers live on rural roads. To protect both our staff and equipment, NutriK9Plus reserves the right to refuse delivery to any location deemed unsafe or inaccessible due to, but not limited to:

Poor road conditions
Steep grades
Soft or unstable ground
Limited turning areas
Low-hanging branches
Weight restrictions
Seasonal conditions
Flooding
Snow or ice
Any condition that may damage our delivery vehicle, trailer, or equipment

Customers are responsible for ensuring safe and reasonable access to the delivery location.

If delivery cannot safely be completed, we may, at our sole discretion:

Deliver to a nearby accessible location
Arrange local pickup
Schedule an alternative delivery
Cancel and refund the order

Additional delivery charges may apply for remote locations or if multiple delivery attempts are required.

📦 Order Processing

Most in-stock orders are processed within 1–3 business days.

Special-order products or products arriving from our suppliers may require additional processing time.

Orders are processed during normal business hours only. Orders placed on weekends or statutory holidays will begin processing on the next business day.

Processing and delivery times are estimates only and are not guaranteed.

📦 Product Availability

We make every effort to maintain accurate inventory levels; however, availability cannot always be guaranteed.

If a product becomes unavailable after your order has been placed, we reserve the right to:

Contact you with available alternatives
Delay shipment until inventory arrives
Partially fulfill your order
Cancel and refund unavailable item(s)

Product images are provided for illustration purposes only. Packaging, product appearance, and sizing may differ from the manufacturer's current packaging.

🚚 Shipping Policy

Before placing any online order requiring shipping, we strongly recommend contacting us to confirm shipping costs.

📞 819-592-7387

📧 nutrik9plus@gmail.com

Please note:

Some products do not qualify for free shipping.
Oversized, heavy, fragile, hazardous, or specialty products require custom shipping quotes.
Customers are responsible for all shipping charges unless otherwise agreed to in writing.
Shipping estimates displayed online or during checkout are estimates only and may change based on package size, weight, destination, or carrier pricing.
Orders requiring additional shipping charges will not be shipped until the revised invoice has been paid in full.
NutriK9Plus reserves the right to cancel and fully refund any order if acceptable shipping arrangements cannot be made.

📍 Shipping Address

Customers are responsible for providing accurate and complete shipping information.

NutriK9Plus is not responsible for delays, additional shipping charges, lost packages, or returned shipments resulting from incorrect or incomplete addresses supplied by the customer.

Additional charges may apply for redirected or reshipped orders.

📦 Carrier Delays

Once an order has been shipped, delivery becomes the responsibility of the shipping carrier.

NutriK9Plus is not responsible for delays caused by:

Weather
Holidays
Customs
Carrier interruptions
Labour disputes
Natural disasters
Government actions
Circumstances beyond our reasonable control

📸 Damaged Shipments

If your shipment arrives damaged:

Notify NutriK9Plus within 24 hours of delivery.
Provide clear photographs of:
- The damaged product(s)
- The shipping box
- All packaging materials
- The shipping label

Please do not dispose of the product or packaging until your claim has been reviewed.

Failure to report damage within 24 hours may affect our ability to process a claim with the shipping carrier.

🔄 Returns, Refunds & Exchanges

Due to the nature of the products we sell, all sales are final.

For the health and safety of pets, livestock, and our customers, NutriK9Plus does not accept returns, exchanges, or refunds on any products once they have been purchased.

This policy applies to, but is not limited to:

Pet food
Livestock and farm feed
Treats
Raw and frozen products
Supplements
Bedding
Litter
Toys
Equipment and accessories
Clearance items
Seasonal products
Special-order products

If you believe you have received an incorrect, damaged, or defective product, please contact us within 24 hours of receiving your order.

NutriK9Plus reserves the sole discretion to determine whether a product qualifies for a replacement, exchange, store credit, partial refund, full refund, or return.

Original shipping and delivery charges are non-refundable. Customer is responsible for paying return shipping.

🚚 Local Delivery Terms

Our drivers will deliver orders to the safest accessible location available.

If no one is present at the time of delivery, orders may be left in a secure location at the customer's request or where deemed reasonably safe by our driver.

Once an order has been delivered to the requested address or designated location, responsibility for the products transfers to the customer.

Customers are responsible for inspecting their order upon delivery. Any shortages, damages, or concerns must be reported within 24 hours.

🌨 Weather Policy

The safety of our employees always comes first.

Deliveries may be delayed, rescheduled, or cancelled due to severe weather or unsafe road conditions.

Weather-related delays do not qualify for refunds of delivery charges.

We appreciate your understanding.

🐾 Pet Food Transition Disclaimer

Every pet is unique.

Nutritional recommendations provided by NutriK9Plus are intended as general guidance only and are not a substitute for veterinary advice.

Customers are responsible for transitioning pets gradually when introducing a new food.

NutriK9Plus is not responsible for digestive upset, allergic reactions, food sensitivities, or other health concerns resulting from improper food transitions or an individual pet's unique dietary needs.

💳 Auto Delivery Program

Our subscription-based Auto Delivery program is available within eligible delivery areas only.

Program terms include:

Eligible products only
Automatic payment prior to each scheduled delivery
Deliveries scheduled following successful payment
Customers may cancel at any time before the next renewal date
Cancellations take effect at the end of the current billing cycle
Failed payments may delay or cancel deliveries
Customers are responsible for ensuring payment information remains current
Prices may change without prior notice
Subscription pricing cannot be combined with other offers unless specifically stated
Delivery schedules may change due to weather, holidays, supplier availability, or operational requirements

NutriK9Plus reserves the right to modify, suspend, or discontinue the Auto Delivery Program at any time.

💲 Pricing & Website Errors

While every effort is made to ensure pricing, inventory, product descriptions, and website content are accurate, errors may occasionally occur.

NutriK9Plus reserves the right to:

Correct errors at any time
Update pricing without prior notice
Limit quantities
Refuse or cancel orders affected by pricing, inventory, or website errors
Issue full refunds when necessary

Customers will be notified if an order must be cancelled due to a pricing or inventory error.

📄 Order Acceptance

Submission of an order does not constitute acceptance of that order.

NutriK9Plus reserves the right, at its sole discretion, to refuse, limit, or cancel any order, including those involving pricing errors, inventory discrepancies, suspected fraud, payment issues, shipping limitations, or any other circumstance where fulfilling the order is not reasonably possible or in the best interest of the company.

🛡 Fraud Prevention

To protect our customers and business, NutriK9Plus reserves the right to verify any order before shipment.

Orders suspected of fraudulent activity, unauthorized payment, abuse of promotions, or other suspicious activity may be delayed, cancelled, or refunded without notice.

⚖️ Limitation of Liability

To the fullest extent permitted by applicable law, NutriK9Plus shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, delivery, use, misuse, or inability to use products sold by NutriK9Plus.

Our maximum liability shall not exceed the purchase price paid for the product(s) giving rise to the claim.

Nothing in this policy limits any rights that consumers may have under applicable Canadian or Québec consumer protection laws.

📞 Contact Us

NutriK9Plus Group Inc.