Shipping policy
📦 Important Shipping & Delivery Notice
NutriK9Plus — Local Pickup • Delivery • Shipping Policies
Thank you for supporting our family-owned business. Please read the information below carefully to avoid misunderstandings regarding delivery, shipping, subscriptions, and product availability.
❄️ Raw & Frozen Products
We do not ship raw or frozen food and bones under any circumstances. However, we do offer local pickup and local delivery for these items.
📍 Pickup: 105 - 393 montée de la Source, Cantley, Québec J8V 0J2
📞 To schedule a delivery in Cantley, please call us at 819-592-7387.
🚚 Local Delivery Areas
We offer local delivery to the following regions:
Wakefield, Rockhurst, Chelsea, Plateau, Aylmer, Hull, District du Versant, Promenades, Riverrain, Limbour, and Perkins.
❗Delivery fees and restrictions may apply depending on distance and order size. Contact us for a quote.
🧪 Free Samples
We are pleased to offer free dog and cat food samples.
Call us today at 819-592-7387 to request your samples while quantities last.
📦 General Shipping Policy
To avoid unexpected charges or delays, please contact us before placing any online order:
📞 819-592-7387
📧 nutrik9plus@gmail.com
Important notes:
• Some products do not have shipping profiles and are not eligible for free shipping.
• If such items are purchased, a revised invoice will be sent with applicable shipping charges after we source the most affordable rate.
• Customers are responsible for all shipping fees unless otherwise agreed upon in writing before the order is confirmed.
• Orders will not ship until all invoices are paid in full.
• We reserve the right to cancel and fully refund any order without notice if shipping arrangements are unclear or not agreed upon in advance.
🚚 Auto Delivery & Subscription Terms
We offer local subscription-based auto-delivery service for select products within Cantley only.
Key terms include:
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Only prepaid products are eligible for delivery.
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Deliveries are scheduled following each billing date.
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Subscription cancellations take effect at the end of the current billing cycle.
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Switching to a new pricing plan will trigger an immediate invoice.
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You may cancel at any time by emailing nutrik9plus@gmail.com.
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You will receive emails for upcoming renewals, expiring cards, and failed payments.
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Auto-delivery is currently available within Cantley only; we do not deliver past Route 366. Exceptions may apply.
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We reserve the right to change prices at any time without notice.
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Auto-delivery products cannot be combined with any other promotions, shipping discounts, or offers.
🎁 Loyalty Program
We are proud to offer a loyalty program to reward our valued customers.
• Registration is available in-store only.
• The program applies to all in-store products, with the exception of certain products.
• Additional conditions may apply—please visit us in-store for full details.
