Conditions d’utilisation

TERMS OF SERVICE

NutriK9Plus Group Inc.

Effective Date: August 1, 2026

These Terms of Service govern access to and use of the NutriK9Plus website, online store, products, delivery services, pickup services, subscriptions, promotions and related services.

Throughout these Terms, the words “NutriK9Plus,” “we,” “us” and “our” refer to NutriK9Plus Group Inc. The words “customer,” “you” and “your” refer to any person who visits our website, creates an account, places an order or uses our services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services online.

By accessing our website, creating an account, placing an order or using our services, you agree to these Terms and to all policies incorporated into them, including our:

Shipping, Delivery and Store Policy
Returns, Refunds and Cancellation Policy
Privacy Policy
Subscription and Auto-Delivery Terms
Any product-specific or promotional conditions displayed at the time of purchase

If you do not agree with these Terms, you must not use our website or services.

Nothing in these Terms limits any mandatory right or protection available under the laws of Québec or Canada.

1. ELIGIBILITY AND AUTHORITY

You must have the legal capacity to enter into a contract in your province or territory of residence.

Where permitted by law, a parent or legal guardian may authorize a minor to use the website under their supervision. The parent or guardian remains responsible for purchases and activity completed through that account or device.

By placing an order, you represent that:

The information you provide is accurate and complete
You are authorized to use the selected payment method
You are purchasing for lawful purposes
You have authority to accept these Terms
You will comply with all applicable laws

2. CUSTOMER ACCOUNTS

Certain website features may require a customer account.

You are responsible for:

Maintaining the confidentiality of your login information
Restricting access to your account and devices
Providing current and accurate information
Promptly updating your contact and payment information
All activity occurring through your account

You must notify NutriK9Plus promptly if you believe your account or payment information has been used without authorization.

You may not sell, transfer, assign, license or provide your account to another person.

NutriK9Plus may suspend or close an account where reasonably necessary because of suspected fraud, unauthorized activity, security concerns, abuse, violation of these Terms or unlawful conduct.

3. PERMITTED USE OF THE WEBSITE

You may use our website only for lawful personal or business-purchasing purposes.

You may not use the website to:

Commit or facilitate fraud
Provide false or misleading information
Interfere with the website’s security or operation
Upload or transmit viruses or malicious code
Access another customer’s account
Collect personal information about others
Harass, threaten or impersonate another person
Infringe intellectual property or privacy rights
Circumvent purchase limits or promotional conditions
Conduct unauthorized resale activity
Scrape, copy or systematically extract website content
Use automated systems to overload or disrupt the website
Use our content to train artificial-intelligence systems without written authorization

We may restrict or terminate website access where reasonably necessary to protect our customers, staff, technology, property or lawful business interests.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure product descriptions, photographs, ingredients, formats, weights, dimensions, guaranteed analyses and other information are accurate.

However:

Manufacturers may change packaging without notice
Colours and product appearance may vary by screen or device
Manufacturer photographs may not reflect current packaging
Ingredients, formulas and guaranteed analyses may be updated by manufacturers
Product dimensions and weights may be approximate
Availability may change without notice

Customers should review the product label and manufacturer information received with the product before use.

Where website information conflicts with the current manufacturer label, the current manufacturer label should generally be followed, subject to applicable law.

Please contact us before purchasing if a particular ingredient, format, size, formulation or characteristic is essential to your decision.

5. PET AND ANIMAL HEALTH INFORMATION

Information provided by NutriK9Plus regarding pet food, livestock feed, treats, supplements, feeding quantities or product selection is provided as general information.

It is not veterinary, medical or professional animal-health advice.

Customers remain responsible for:

Determining whether a product is appropriate for their animal
Reviewing ingredients and feeding instructions
Considering known allergies, intolerances and medical conditions
Introducing new food gradually
Storing and handling products properly
Consulting a veterinarian or other qualified professional when appropriate

NutriK9Plus does not diagnose, treat or prevent medical conditions.

An individual animal may react differently to a food, treat or supplement. Stop using a product and seek appropriate professional advice if an animal experiences an unexpected reaction.

Nothing in this section limits a customer’s rights concerning a defective, contaminated, improperly labelled or non-compliant product.

6. PRODUCT AVAILABILITY

Product availability is not guaranteed until an order has been validly concluded and confirmed.

Inventory displayed online may differ from physical inventory because of:

Simultaneous online and in-store purchases
Supplier delays
Inventory-counting errors
Damaged stock
Product recalls
Product discontinuations
Manufacturer shortages
System synchronization delays

Before a contract has been concluded, we may decline an order or advise that an item is unavailable.

After a contract has been concluded, NutriK9Plus will comply with its obligations under applicable law. We will contact the customer if an unexpected availability issue affects fulfilment and will attempt to reach an appropriate lawful resolution.

We will not substitute a materially different product without the customer’s agreement.

7. PRICES

Unless clearly stated otherwise, prices are shown in Canadian dollars.

Applicable taxes, delivery fees and other permitted charges are added during checkout or otherwise disclosed before the customer completes the purchase.

Prices may vary between:

Our website
Our physical store
Delivery routes
Subscription programs
Promotional events
Third-party marketplaces

Where prices differ, the applicable sales channel and promotional terms will determine the price, subject to applicable law.

Online-only or in-store-only pricing will be identified where appropriate.

NutriK9Plus will comply with applicable Québec requirements concerning advertised prices and price accuracy.

8. WEBSITE ERRORS

Despite our efforts, the website may occasionally contain typographical, technical, inventory, pricing or descriptive errors.

Before an online contract is concluded, we may correct an obvious error, withdraw an offer or decline the transaction.

Once a contract has been concluded, NutriK9Plus will comply with applicable consumer-protection laws. Nothing in these Terms gives NutriK9Plus an unrestricted right to cancel a completed consumer transaction because of an inventory shortage or pricing error.

We may correct website content prospectively at any time.

9. ORDER REVIEW AND SUBMISSION

Before submitting an online order, you will have an opportunity to review and, where the website permits, correct:

Products
Quantities
Delivery or pickup method
Billing information
Shipping information
Applicable fees
Total price

You are responsible for reviewing your order carefully before submission.

After an order is submitted, changes or cancellation requests cannot be guaranteed.

10. ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase.

An automated acknowledgement that we received your order does not necessarily mean the order has been accepted.

Where permitted by law, the order is accepted when NutriK9Plus sends confirmation that the order has been accepted or begins fulfilment, whichever occurs first.

We may decline an order before acceptance for legitimate reasons, including:

Payment authorization failure
Suspected fraud
Incorrect customer information
Delivery outside our service area
Unsafe delivery requirements
Purchase-limit violations
Product unavailability discovered before acceptance
Apparent resale or unauthorized commercial distribution
Legal or regulatory restrictions

Once an online contract has been concluded, the parties’ rights and obligations are governed by the contract and applicable Québec law.

11. PAYMENT

Orders must be paid using an accepted payment method.

You represent that:

You are authorized to use the payment method
The information provided is accurate
Sufficient funds or credit are available
The transaction is not fraudulent or unlawful

NutriK9Plus may require payment in full before:

Shipping an order
Ordering a special-order item
Preparing a large order
Scheduling a delivery
Releasing raw or frozen products
Processing a subscription delivery

Failed, reversed or disputed payments may delay or suspend fulfilment.

Customers remain responsible for amounts lawfully owing for products received, subject to applicable consumer and payment-card rights.

12. TAXES

Applicable GST, QST and other legally required charges will be calculated and collected as required.

Customers purchasing for exempt or business purposes are responsible for providing valid documentation before the transaction is completed.

NutriK9Plus is not required to retroactively apply an exemption if acceptable documentation was not provided at the appropriate time, except where required by law.

13. SHIPPING

Shipping is available only for eligible products and destinations.

Raw food, frozen food and frozen bones are not shipped under any circumstances.

Some products may:

Be too heavy or oversized for standard shipping
Require a custom shipping quote
Be restricted by carriers
Be excluded from free-shipping promotions
Require special packaging or handling

Customers should contact NutriK9Plus before ordering items that may require special shipping arrangements.

If additional shipping charges are lawfully disclosed and agreed upon, the order will not ship until those amounts are paid.

Shipping and delivery dates are estimates unless expressly guaranteed in writing.

NutriK9Plus is not responsible for carrier delays caused by weather, labour disruptions, customs, emergencies or circumstances outside our reasonable control, subject to the customer’s mandatory legal rights.

14. SHIPPING INFORMATION

Customers must provide a complete and accurate delivery address.

NutriK9Plus is not responsible for additional costs or delays caused by incorrect or incomplete information provided by the customer.

If an order is returned because of an incorrect address, refusal, failure to retrieve the parcel or unsuccessful delivery attributable to the customer, reasonable reshipping or carrier charges may apply, subject to applicable law.

15. DAMAGED OR MISSING SHIPMENTS

Customers should inspect delivered packages promptly.

Apparent damage, shortages or incorrect products should be reported within 24 hours whenever reasonably possible.

Customers may be asked to provide:

Photographs of the product
Photographs of the shipping box
Photographs of internal packaging
A photograph of the shipping label
The order number
A description of the problem

Customers should retain damaged products and packaging until the claim has been reviewed.

A 24-hour reporting request does not eliminate any mandatory legal warranty or right that cannot lawfully be limited.

16. LOCAL PICKUP

Pickup orders must be collected from:

NutriK9Plus Group Inc.
393-105 montée de la Source
Cantley, Québec J8V 0J2

Customers may be required to provide:

Their order confirmation
Valid identification
The name of the person authorized to collect the order

Orders should not be collected until the customer has received confirmation that they are ready.

NutriK9Plus may establish a reasonable pickup deadline. Customers will be contacted before an unclaimed order is cancelled, restocked or otherwise handled, where required.

Perishable, raw and frozen products should be collected promptly and transported using appropriate temperature-control measures.

17. LOCAL DELIVERY

Local delivery may be available in Cantley, Gatineau, Chelsea, Wakefield, Rockhurst, Aylmer, Hull, Plateau, Limbour, Perkins, Quyon, Luskville, Pontiac, Duclos and surrounding communities.

Availability depends on:

Location
Order size
Route scheduling
Vehicle capacity
Road conditions
Weather
Operational requirements

Delivery fees apply.

Dedicated truck-and-trailer deliveries may be billed at $150.00 per hour, unless another price has been agreed upon in writing before the order is completed.

Applicable delivery charges will be communicated and agreed upon as required by law.

18. RURAL AND FARM DELIVERY

Customers requesting delivery to a rural property, farm, private road or restricted-access location are responsible for providing accurate access information.

The customer must ensure the location offers reasonably safe access, including:

Adequate road width
Adequate overhead clearance
Stable road and ground conditions
Sufficient turning space
Safe slopes and grades
No prohibited weight restrictions
Proper snow and ice maintenance
Safe access to the unloading area

Our driver may refuse to enter or continue through an area that they reasonably consider unsafe for staff, customers, animals, vehicles, trailers or equipment.

Where safe access is unavailable, we may propose:

Delivery to a nearby accessible location
Customer pickup
Rescheduling
A different vehicle
An alternative unloading arrangement

Additional costs must be disclosed and agreed upon where required.

Customers must keep animals, children and bystanders safely away from the vehicle and unloading area.

19. UNATTENDED DELIVERY

A customer may authorize NutriK9Plus to leave an order unattended at a specified location.

The customer is responsible for ensuring the location is:

Accurate
Accessible
Secure
Protected from animals
Protected from weather
Appropriate for the product

Once the order has been delivered according to the customer’s instructions, the customer assumes responsibility for risks arising after delivery, including theft, weather exposure, heat, freezing, moisture, animals or delayed retrieval, except where loss results from NutriK9Plus’s fault or where applicable law provides otherwise.

Raw and frozen products should not be left unattended unless specifically agreed upon.

20. RAW AND FROZEN PRODUCTS

All raw food, frozen food and frozen bones:

Are available only for eligible pickup or local delivery
Must be paid in full before pickup or delivery
Must remain properly frozen or refrigerated
Must be handled according to manufacturer instructions

Customers are responsible for safe transportation and storage after pickup or delivery.

NutriK9Plus is not responsible for deterioration caused after delivery by:

Delayed retrieval
Improper storage
Loss of refrigeration or freezing
Heat exposure
Weather exposure
Customer handling

Nothing in this section excludes liability for a product that was defective, unsafe or improperly handled by NutriK9Plus before responsibility passed to the customer.

21. RETURNS, REFUNDS AND EXCHANGES

Due to the nature of the products we sell, all sales are final, except where a return, refund, exchange or other remedy is required by applicable law or approved by NutriK9Plus.

NutriK9Plus generally does not accept returns, refunds or exchanges on:

Pet food
Livestock and farm feed
Raw and frozen products
Treats
Supplements
Bedding
Litter
Toys
Equipment and accessories
Clearance items
Seasonal products
Special-order products

If you believe you received an incorrect, damaged or defective product, contact us within 24 hours whenever reasonably possible.

NutriK9Plus reserves the sole discretion to determine whether a product qualifies under our voluntary policy for a replacement, exchange, store credit, partial refund, full refund or return.

This discretion does not limit legal warranties or any other remedy that must be provided by law.

Original shipping and delivery charges are non-refundable unless otherwise required by law or the issue resulted from an error by NutriK9Plus.

Our complete Returns, Refunds and Cancellation Policy forms part of these Terms.

22. LEGAL WARRANTIES

Products sold to consumers are covered by the legal warranties provided by applicable Québec law.

Among other things, a product must:

Be fit for its normal use
Be durable for a reasonable period, taking into account its price, contract and conditions of use
Match its description and relevant representations
Be free of hidden defects as provided by law

Nothing in these Terms excludes or restricts a legal warranty that cannot lawfully be excluded or restricted.

23. SPECIAL-ORDER PRODUCTS

A special-order product is an item ordered specifically for a customer and not ordinarily stocked in the requested quantity, variety or format.

Special orders may require:

Full payment in advance
A non-refundable deposit where legally permitted
Supplier confirmation
Additional processing time
Special shipping or delivery charges

Before the special order is submitted to the supplier, the customer is responsible for confirming the product, size, variety, quantity and other details.

Once the product has been ordered from the supplier, customer-requested cancellation, exchange or return may not be accepted, except where required by law.

NutriK9Plus is not responsible for reasonable supplier delays beyond our control but will communicate material delays when known.

24. CUSTOMER CANCELLATION REQUESTS

Orders may be processed quickly. Customer cancellation requests cannot be guaranteed.

NutriK9Plus may approve a cancellation before the order has been:

Prepared
Packed
Shipped
Scheduled for delivery
Ordered from a supplier
Otherwise materially processed

Where NutriK9Plus voluntarily accepts a cancellation, any reasonable fee or deduction must comply with applicable law and any condition disclosed before the transaction.

Nothing in this section limits a consumer’s statutory cancellation rights.

25. SUBSCRIPTIONS AND AUTO-DELIVERY

Subscription and auto-delivery programs are available only for eligible products and service areas.

By enrolling, the customer authorizes recurring charges according to the frequency, price and terms displayed at enrolment.

The customer is responsible for:

Maintaining a valid payment method
Keeping delivery information current
Reviewing renewal notices
Cancelling before the applicable renewal deadline
Advising us of product or schedule changes

Deliveries are prepared only after successful payment.

A failed payment may result in suspension or cancellation of the affected delivery.

Prices may change, but any change will be communicated and implemented in accordance with applicable law and the subscription terms.

Cancellation takes effect according to the conditions disclosed during enrolment. Cancellation does not retroactively cancel a charge or order already validly processed.

Promotions may not be combined with subscription pricing unless stated otherwise.

NutriK9Plus may modify or discontinue a subscription program prospectively, subject to applicable law and existing contractual obligations.

26. PROMOTIONS, COUPONS AND DISCOUNTS

Promotions are subject to their stated:

Eligibility requirements
Dates
Product limitations
Quantity limits
Geographic limits
Redemption procedures
Exclusions

Unless expressly stated:

Promotions cannot be combined
Discounts do not apply to taxes, gift cards, delivery or shipping
Discounts cannot be applied retroactively
Promotions have no cash value
Promotions apply while quantities last
A promotion may be limited to one per customer or household

We may refuse promotional use involving fraud, duplication, manipulation, resale or violation of the promotion’s terms.

27. MILITARY DISCOUNT

NutriK9Plus is proud to support members of the Canadian Armed Forces, Veterans and their families.

Our military discount is available in-store only and applies exclusively to regular-priced dry pet food (kibble).

The military discount does not apply to any other product or service, including:

Raw and frozen food
Treats
Supplements
Farm and livestock feed
Bedding
Litter
Toys
Accessories
Equipment
Special-order products
Sale or clearance products
Delivery fees
Shipping fees
Gift cards
Services
Products not classified as regular-priced dry pet food

NutriK9Plus may request reasonable proof of eligibility.

Discount amounts, eligibility requirements and exclusions may be modified or discontinued prospectively without prior notice, subject to applicable law.

28. LOYALTY PROGRAM

Registration in the NutriK9Plus loyalty program may be available in-store.

The program is promotional and may include:

Product exclusions
Reward thresholds
Redemption limits
Account-identification requirements
Expiration conditions where legally permitted

Rewards:

Have no cash value unless required by law
Cannot be sold or transferred
May not be combined with other offers
May be adjusted where issued because of error, fraud or a reversed transaction

NutriK9Plus may modify or discontinue the loyalty program prospectively, subject to applicable law and any vested consumer rights.

Complete program details are available in-store.

29. GIFT CARDS

Gift cards, where offered, are subject to applicable Québec law.

Gift cards:

Cannot be redeemed for cash except where required by law
Must be protected by the holder
May be refused if fraudulent, altered or unlawfully obtained
Cannot be replaced without sufficient proof where lost or stolen

Any conditions displayed when the gift card is purchased form part of its terms.

30. PRODUCT RECALLS AND SAFETY NOTICES

NutriK9Plus may contact customers regarding:

Product recalls
Safety warnings
Manufacturer notices
Labelling corrections
Quality concerns

Customers should follow all recall and safety instructions promptly.

We may request that affected products be returned, destroyed or withheld from use.

Recall remedies will be provided in accordance with applicable law and manufacturer or regulatory instructions.

31. MANUFACTURER WARRANTIES

Certain non-consumable products may include a manufacturer warranty.

Where applicable, customers may be required to follow the manufacturer’s warranty procedure.

NutriK9Plus will not misrepresent or restrict any recourse available against us under applicable law.

Manufacturer warranties are additional to, and do not replace, mandatory legal warranties.

32. THIRD-PARTY SERVICES

The website may provide access to third-party services, including:

Shopify
Payment processors
Shipping carriers
Mapping services
Subscription applications
Social-media platforms
Product-manufacturer websites

Third-party services may be governed by separate terms and privacy policies.

NutriK9Plus is not responsible for independent third-party websites or services outside our control, except where liability cannot lawfully be excluded.

33. RELATIONSHIP WITH SHOPIFY

NutriK9Plus uses Shopify to operate its online store.

Purchases made through our store are transactions between the customer and NutriK9Plus, not between the customer and Shopify.

Shopify provides technology and related services but is not the seller of NutriK9Plus products.

Nothing in this section limits any responsibility imposed on Shopify or NutriK9Plus by applicable law.

34. INTELLECTUAL PROPERTY

Unless otherwise stated, website content owned by NutriK9Plus, including its:

Name
Logos
Graphics
Photographs
Written content
Videos
Website layout
Product descriptions created by NutriK9Plus
Promotional materials

is protected by applicable intellectual-property law.

You may view and use the website for lawful personal purposes.

Without written permission, you may not:

Reproduce substantial website content
Republish or sell our content
Remove ownership notices
Create misleading derivative materials
Use our trademarks or branding
Scrape our product catalogue
Use our content to train an artificial-intelligence model
Imply endorsement or affiliation

Manufacturer names, logos and product images remain the property of their respective owners.

35. CUSTOMER REVIEWS AND SUBMISSIONS

If you submit a review, photograph, comment or other content to NutriK9Plus, you confirm that:

You created it or have permission to submit it
It is accurate to the best of your knowledge
It does not violate another person’s rights
It is not defamatory, threatening, unlawful or misleading
It does not contain malicious code
Any incentive connected to the submission has been disclosed

You grant NutriK9Plus a non-exclusive, worldwide, royalty-free licence to display, reproduce and use the submitted content for operating and promoting our business, unless otherwise agreed.

We may remove content that violates these Terms or applicable law.

36. PRIVACY

Personal information is collected, used, disclosed, retained and protected according to our Privacy Policy and applicable privacy laws.

Because Shopify hosts our online store, certain personal information may also be processed by Shopify and service providers necessary to complete transactions.

Please review our Privacy Policy before using the website or providing personal information.

37. ELECTRONIC COMMUNICATIONS

By placing an order or contacting us electronically, you consent to receiving transactional communications, including:

Order confirmations
Payment notices
Pickup notices
Delivery updates
Recall notices
Account-security messages
Subscription notices

Marketing communications will be sent only as permitted by applicable law. Customers may unsubscribe from marketing messages using the instructions provided.

Unsubscribing from marketing messages does not prevent necessary transactional or safety communications.

38. FRAUD, CHARGEBACKS AND PAYMENT DISPUTES

NutriK9Plus may investigate orders involving suspected:

Fraud
Identity theft
Unauthorized payment
False delivery claims
Promotion abuse
Chargeback misuse

We may request reasonable verification before fulfilment.

Customers should contact NutriK9Plus promptly to attempt to resolve a legitimate billing or fulfilment concern.

Nothing in these Terms prevents a customer from exercising a lawful chargeback or consumer-protection right.

Where a customer knowingly makes a false claim or fraudulent chargeback, NutriK9Plus may provide relevant records to the payment processor, financial institution or law-enforcement authority and pursue remedies available by law.

39. CUSTOMER CONDUCT

Customers must interact respectfully with employees, contractors and other customers.

NutriK9Plus may refuse or limit service where reasonably necessary because of:

Threats
Harassment
Violence
Discrimination
Repeated abusive conduct
Fraud
Theft
Intentional property damage
Serious safety concerns

Any refusal will be exercised in accordance with applicable human-rights and consumer-protection laws.

40. SERVICE INTERRUPTIONS AND FORCE MAJEURE

NutriK9Plus is not responsible for delay or failure caused by circumstances reasonably outside our control, including:

Severe weather
Flooding
Fire
Power outages
Internet or system failures
Government orders
Epidemics or pandemics
Labour disruptions
Carrier interruptions
Supplier shortages
Road closures
Vehicle or equipment breakdowns
Natural disasters
Civil emergencies

We will make reasonable efforts to communicate material delays and resume performance when reasonably possible.

This section does not eliminate statutory remedies that apply despite the event.

41. WEBSITE AVAILABILITY

We do not guarantee that the website will always be uninterrupted, secure or error-free.

We may temporarily suspend website access for:

Maintenance
Updates
Security
Technical failures
Legal compliance

We are not responsible for minor interruptions outside our reasonable control, subject to applicable law.

42. LIMITATION OF LIABILITY

To the fullest extent permitted by law, NutriK9Plus is not liable for indirect, incidental, special or consequential losses arising from website use or a transaction.

Where liability may legally be limited, NutriK9Plus’s aggregate liability concerning a product or transaction will not exceed the amount paid for the affected product or service.

This limitation does not apply where prohibited by law, including liability that cannot be excluded for:

Intentional or gross fault
Bodily or moral injury where exclusion is prohibited
Mandatory consumer rights
Legal warranties
Any other non-excludable obligation

Nothing in these Terms excludes liability that cannot legally be excluded.

43. INDEMNIFICATION

To the extent permitted by law, a user who uses the website unlawfully or violates another person’s rights agrees to reimburse NutriK9Plus for reasonable losses arising directly from that conduct.

This provision does not apply to ordinary consumer use and does not impose liability where prohibited by Québec consumer law.

44. TERMINATION OF ACCESS

You may stop using the website at any time.

NutriK9Plus may suspend or terminate access where reasonably necessary because of:

A serious breach of these Terms
Fraud or suspected fraud
Security risk
Unlawful activity
Abuse of staff or services
Protection of other customers
Legal requirements

Termination does not cancel payment obligations or rights arising before termination.

Provisions that reasonably need to survive termination remain effective.

45. GOVERNING LAW

These Terms and transactions with NutriK9Plus are governed by the laws applicable in Québec and the federal laws of Canada applicable in Québec.

Any dispute will be submitted to a court having jurisdiction under applicable law.

Nothing in these Terms prevents a consumer from relying on a mandatory jurisdiction or protection available under consumer-protection law.

46. LANGUAGE

A French version of these Terms is or will be made available in accordance with applicable Québec language requirements.

Where the law requires that a French version be provided or examined before a customer may agree to another language version, NutriK9Plus will comply with that requirement.

Customers may communicate with NutriK9Plus in French.

47. SEVERABILITY

If a provision of these Terms is found invalid, unlawful or unenforceable, it will be interpreted or limited only to the extent necessary.

The remaining provisions will continue to apply.

48. NO WAIVER

Failure by NutriK9Plus to enforce a provision on one occasion does not waive the right to enforce it later.

A waiver is valid only if clearly communicated by an authorized NutriK9Plus representative.

49. ENTIRE AGREEMENT

These Terms, together with the policies and conditions incorporated by reference, form the agreement governing use of the website and related transactions.

Product-specific terms, promotional conditions and written agreements accepted during a transaction also form part of the agreement.

If documents conflict, mandatory law applies first. Otherwise, the more specific transaction term generally takes priority over a general provision.

50. CHANGES TO THESE TERMS

NutriK9Plus may update these Terms prospectively to reflect changes in:

Law
Technology
Business operations
Products
Services
Delivery programs
Security practices

The current version and effective date will be posted on our website.

Material changes will be communicated where required by law.

Changes do not retroactively alter a completed transaction unless legally permitted and agreed upon.

Continued website use after the effective date means the updated Terms apply to future use.

51. CONTACT INFORMATION

Questions about these Terms may be directed to:

NutriK9Plus Group Inc.

393-105 montée de la Source
Cantley, Québec J8V 0J2

📞 819-592-7387

📧 nutrik9plus@gmail.com